Privacy Policy BetTicket — Your Data Security Is Our Priority

BetTicket ("we", "Platform") values the privacy of every user. This Privacy Policy clearly explains how we collect, process, store, and protect your personal data when you use the BetTicket platform via our website or mobile app.

This document applies to all users who register an account, make a deposit, use gaming services, or simply browse the BetTicket website. By using our services, you agree to the collection and use of information as described in this Privacy Policy.

We comply with relevant data protection standards and continually work to improve our privacy practices in line with technological developments and user needs. This policy is updated from time to time — the latest version is always available on this page.

BetTicket collects your personal data in several ways — directly from you during registration or platform use, and automatically through standard tracking technologies used by most websites. Below is detailed information on the data we collect:

Data you provide directly:

• Full name as it appears on your identification document
• Email address and mobile number
• Date of birth for age verification
• Current residential address
• Bank account details for deposits and withdrawals
• Identity document copies for KYC processing

Automatically collected data:

• IP address and network information
• Device type, operating system and browser version
• Game session data and betting history
• Platform usage time and duration
• Cookie information and session tokens

BetTicket uses your personal data responsibly and only for legitimate purposes. Every use of data is directly related to the services you requested or legal obligations we are required to fulfil.

The primary purposes for which betticket uses your personal data are as follows:

• Process account registration and verify your identity through the KYC process
• Enable deposits, withdrawals and all financial transactions to run smoothly
• Provide access to betticket games and services
• Send important notifications related to your account and transactions
• Detect and prevent fraud, money laundering and platform abuse
• Comply with legal requirements, regulations and regulatory authority directives
• Improve platform performance and user experience
• Provide effective customer support whenever you need assistance

BetTicket will not use your data for any purpose not stated here without your prior consent, unless required by law.

BetTicket does not sell, rent, or transfer your personal data to third parties for marketing purposes. However, there are limited situations where we may need to share certain information with other parties:

Permitted sharing:

• Payment gateway providers that process your deposits and withdrawals — only information necessary for the transaction is shared
• Technical support service providers that help us maintain the platform
• Government authorities or law enforcement agencies when legally required
• Identity verification service providers for KYC purposes

What we do not do:

• Selling your personal data to third-party advertisers or marketers
• Sharing your game history or financial information without a legitimate need
• Allowing third parties to use your data for their own purposes
• Disclosing your account information to other individuals, including family members

All third parties working with us are bound by strict confidentiality agreements and are required to protect your data to the same standards we uphold.

Your data security is more than a responsibility — it is betticket's top priority. We continually invest in the latest security infrastructure to ensure your information remains protected at all times.

Security measures we employ include:

• 256-bit SSL encryption for all data transferred between your device and our servers
• At-rest encryption for all data stored within our systems
• Intrusion detection system (IDS) operating 24 hours a day
• Two-factor authentication (2FA) available for all user accounts
• Real-time monitoring of unusual account activity
• Regular security audits conducted by qualified independent parties
• Strict internal access controls — only authorized staff may access user data

BetTicket uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small files stored in your browser that help us recognise you when you return to the platform.

Types of cookies we use:

• Essential Cookies: Required for the platform to function correctly, including login session management and security settings.
• Performance Cookies: Help us understand how users interact with the platform so we can make improvements.
• Functional Cookies: Save your preferences such as language and display settings for a better user experience.

You can manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the BetTicket platform. Essential cookies cannot be disabled as they are required for the platform's core operations.

BetTicket recognises and respects your rights over your personal data. As a user, you have the following rights, which you may exercise at any time:

• Right of Access: You have the right to know what personal data we hold about you and how it is used
• Right to Rectification: You may request that we correct any inaccurate or outdated personal data
• Right to Erasure: In certain circumstances, you may request that we delete your personal data
• Right to Restriction: You may request that we restrict how we process your data under certain circumstances
• Right to Portability: You may request a copy of your data in a machine-readable format
• Right to Object: You may object to the processing of your data for specific purposes

To exercise any of the rights above, contact our support team via live chat on the platform or by email at [email protected]. We will respond within 30 business days. Please note that some requests may not be fully fulfilled if they conflict with our legal obligations.

BetTicket retains your personal data for as long as necessary to fulfil the original purpose of collection, or as required by applicable laws and regulations.

As a general guide on data retention periods:

• Active account data: Retained for as long as your account is active and for a set period following account closure
• Financial transaction records: Retained for a minimum of 7 years for audit and compliance purposes
• Session data and system logs: Retained for 90 days for security and debugging purposes
• Customer support communication records: Retained for 3 years for service reference

After the relevant retention period expires, your data will be securely deleted or anonymised so that it can no longer be personally associated with you.

BetTicket is an online wagering platform restricted to users aged 18 and above. We do not knowingly collect or process personal data from any individual under 18 years of age.

If you believe a child under the age of 18 has registered an account or submitted data to betticket without parental or guardian consent, please contact us immediately. We will take action to delete the data and close the account without delay.

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, our team is ready to assist you. We take every privacy inquiry seriously and are committed to providing accurate and satisfactory responses.

Ways to contact us regarding privacy matters:

• Live chat within the betticket platform — available 24 hours a day, 7 days a week
• Email: [email protected] (response within 12–24 business hours)
• For urgent account security enquiries, use live chat for an immediate response

BetTicket reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any material updates will be communicated to active users via in-platform notifications. The latest version is always available on this page with a clear update date.